Thank you for shopping at nakalings.com. Nakalings Trade LLC is committed to providing clear, reliable, and trackable delivery for our customers.
This Shipping & Handling Policy explains how we process and ship orders placed through nakalings.com.
Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will normally begin processing on the next business day.
If an order requires additional verification or if an item becomes temporarily unavailable, we may contact the customer before shipment.
Shipping Destinations
We currently ship to eligible addresses within the United States.
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are unable to guarantee delivery if an incorrect or incomplete address is submitted.
Shipping Carriers
Orders are shipped using established trackable carriers, which may include:
- USPS
- UPS
- FedEx
The carrier used for an order may depend on the customer’s location, package size, product type, and available delivery service.
Estimated Delivery Time
After an order has been processed and shipped, delivery typically takes approximately 3–7 business days, depending on the destination and carrier.
Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, transportation disruptions, or holiday volume.
Tracking Information
Once an order has shipped, customers will receive tracking information when available.
Tracking information may take several hours to become active after the shipping carrier receives the package.
Customers may use the tracking number provided to follow the delivery status directly through the carrier.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes payment.
We do not add undisclosed shipping charges after an order has been placed.
Address Changes
Customers should carefully review their shipping address before submitting an order.
If an address needs to be corrected, please contact us as soon as possible at support@nakalings.com.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has already been shipped.
Incorrect or Undeliverable Addresses
If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, we will contact the customer when the package is returned to us.
Additional shipping charges may apply if the customer requests reshipment to a corrected address.
Lost Packages
If tracking information indicates that a shipment may have been lost in transit, please contact us at support@nakalings.com.
We will review the shipment information and, when appropriate, work with the carrier to investigate the delivery.
If a shipment is confirmed lost, we will work with the customer toward an appropriate resolution, which may include a replacement or refund.
Packages Marked Delivered
If a carrier marks a package as delivered but the customer cannot locate it, we recommend first checking:
- around the delivery location;
- with household members;
- with neighbors where appropriate;
- with the building reception or mailroom; and
- directly with the shipping carrier.
Customers may also contact us and we will review the available tracking information.
Damaged Packages
If an order arrives damaged, please contact us promptly at support@nakalings.com and include:
- the order number;
- a description of the problem; and
- photographs showing the damaged product and packaging where possible.
We will review the matter and provide an appropriate resolution in accordance with our Returns & Refunds Policy.
Order Verification
To protect customers and reduce unauthorized transactions, certain orders may require additional verification before shipment.
If additional information is required, we may contact the customer using the contact information provided with the order.
Customer Support
For questions regarding shipping or an existing order, please contact:
Nakalings Trade LLC
Website: nakalings.com
Email: support@nakalings.com
phone: (329)208-6958
Address: 12 Main St #1076, Brewster, NY 10509 United States