Nakalings Trade LLC wants customers to be satisfied with purchases made through nakalings.com.
This policy explains our procedures for returns, damaged or incorrect products, cancellations, and refunds.
Return Period
Eligible products may be returned within 30 days after delivery.
To qualify for a standard return, the product should be:
- in substantially the same condition in which it was received;
- unused, unless the return relates to a defect;
- complete with included parts or accessories; and
- returned with the original packaging when reasonably available.
Starting a Return
Before returning an item, please contact us at:
support@nakalings.com
Please provide:
- your name;
- order number;
- product being returned; and
- reason for the return.
We will provide return instructions after reviewing the request.
Please do not send products to an address without first receiving return instructions from us.
Damaged, Defective, or Incorrect Products
Please contact us promptly if you receive:
- a damaged product;
- a defective product;
- the wrong product;
- an incorrect quantity; or
- an item materially different from the item ordered.
Please include your order number and, where appropriate, photographs of the item and packaging.
After verification, we may provide a replacement, refund, or another appropriate resolution.
Customers will not be charged return shipping costs when a return is required because we shipped an incorrect, damaged, or defective product.
Change-of-Mind Returns
For eligible returns that are not caused by an error or defect, the customer may be responsible for return shipping costs.
Any applicable return-shipping responsibility will be communicated before the return is sent.
Non-Returnable Items
Certain products may not be eligible for return unless they arrive damaged, defective, incorrect, or are otherwise required to be returnable by applicable law.
Examples may include:
- personalized or custom-made products;
- products specifically marked as final sale;
- products that have been materially used, altered, or damaged after delivery; and
- products missing significant components because of customer use or handling.
Nothing in this policy limits rights that cannot legally be excluded.
Return Inspection
Returned products may be inspected after receipt.
If a returned product does not meet the applicable return requirements, we may contact the customer before determining the appropriate resolution.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
After a refund has been processed by us, the time required for the funds to appear may vary depending on the customer’s payment provider, card issuer, or financial institution.
Original Shipping Charges
Original shipping charges may be refundable when the return results from:
- an incorrect item;
- a defective product;
- shipping damage; or
- another error attributable to us.
For ordinary change-of-mind returns, original shipping charges may be non-refundable unless required by applicable law.
Exchanges
If a customer needs a replacement because a product was defective, damaged, or incorrect, please contact us before returning the item.
Depending on availability, we may offer:
- a replacement;
- an exchange; or
- a refund.
Order Cancellations
Customers may request cancellation by contacting support@nakalings.com as soon as possible after placing an order.
We will attempt to accommodate cancellation requests before shipment.
However, once an order has entered fulfillment or has shipped, it may no longer be possible to cancel the shipment. The customer may instead request an eligible return after delivery.
Missing Items
If an order arrives with an item or quantity missing, please contact us and provide the order number and details of the missing product.
We will review the fulfillment records and work toward an appropriate resolution.
Refund Abuse
We reserve the right, to the extent permitted by law, to review return or refund activity that appears abusive, fraudulent, or inconsistent with normal purchasing activity.
This does not affect legitimate customer rights regarding defective, incorrect, damaged, or undelivered merchandise.
Contact Us
Questions about returns or refunds may be sent to:
Nakalings Trade LLC
Website: nakalings.com
Email: support@nakalings.com
phone: (329)208-6958
Address: 12 Main St #1076, Brewster, NY 10509 United States